IBExpert and Firebird hotline

Telephone and/or remote support billed by the minute

Languages spoken: English and German. Including remote support using pcvisit. All questions regarding Firebird, Delphi, IBExpert and Lazarus are welcome.

Our appointments are usually made within 10 working days. Should you require our assistance in an emergency, we will bill you in accordance with our general conditions, as described here:

Standard Hotline: Monday - Friday 08:00 -18:00 (CET):
Hotline customer account: - 1 minute for each minute used*
135/hour
Hotline Express: Monday - Sunday 08:00 - 22:00 (CET):
Hotline customer account: - 2 minutes per minute used*
270/hour
Hotline Express Emergency: Monday - Sunday after 22:00 (CET):
Hotline customer account: - 3 minutes per minute used*
405/hour

* We recommend setting up a prepaid hotline customer account with a sufficient credit balance (e.g. 960 minutes) so that we can help you quickly and unbureaucratically in an emergency and you save time and money. Your hotline credit does not expire and can be used as required.
Your hotline customer account will be debited with the exact number of minutes used during a remote or telephone session.

You can find our price list here.

And this is how it works: After activating your hotline customer account in the IBExpert Download Center, you can view your prepaid code, your available hotline minutes and a list of your hotline sessions with start and end times under Hotline Information. You will be connected directly to your contact person via your hotline telephone number, which you will receive by e-mail (no call center!). You should quote the prepaid code when you call.

Our IBExpert and Firebird hotline is available worldwide.

You can find a summary of all IBExpert services and fees under All products & prices. If you have any further questions please mail sales@ibexpert.biz.

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