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IBExpert Remote DBA
Our experience with hundreds of installations has shown that a lot of servers have no real concept for critical situations. A daily backup is never tested, there is no plan how a new server should be set up should the original server crash, the server performance is lower than it was before, etc. Do not wait for the worst-case scenario to happen. The IBExpert Remote DBA product is designed for all Firebird and InterBase® users, but especially for those companies who have no large budget for their own Database Administrator. Depending on your wishes and your requirements you can order this with an annual, quarterly or monthly check. Here's how it works: Checking your infrastructureBased on a phone call and our remote support software or your preferred remote control software, we connect to your database server in your network via the internet. We install several monitor and backup tools from the "IBExpert Server Tools" package, which allows us to monitor your database server from our office. Important: A license for IBExpert Server Tools is not included and must be purchased separately. If anything unexpected happens we will receive a detailed e-mail from your server and we can decide the best procedure for you. In the first online session we work through our checklist to detect if your server is running at optimal performance, analyze memory usage, hard disk configuration etc. Discussing the resultsFollowing this session, you will be sent a report of the results. If any special issues have been detected, this will be discussed with you in a separate phone call or remote session. We will discuss possible causes and solutions. This can also be done in a telephone conference with your software manufacturer if wished. Improve your database and server performance and security Depending on the software used and the database structure, we can also add several performance improvements in the database and software configuration. We offer valuable tips to help you maximize your hardware performance. Individual SQL statements can be analyzed and optimized as required or replaced by a functional identical stored procedure. You will receive an individual backup restore report detailing what needs to be done if your database or the server crashes. If required, we can set up a near-time backup server on a second computer, which allows the main server to be immediately replaced in case of a hardware failure, and provide instructions for its activation. Some factsThe online time for the remote sessions is limited to a maximum of 2-8 hours. For additional online time you can purchase a support contract from us for 24*7 support services which can be ordered separately on request. If you order this product, within 14 days you will receive three different date proposals for when we would like to start the online session. Depending on your country of residence, we will aim to start the session at the most comfortable time for yourselves, which can be between 06:00 and 24:00 UTC time. Languages used for all communication are English and German. PrerequisitesYou are a Firebird or InterBase® database engine user and know just how crucial this is for the daily work in your company? You have no experience with the details of the database server configuration? Then this service is designed exactly to meet your needs! This contains the above described services for one year and a maximum online time for all sessions of 2-8 hours, depending on the service you have purchased. Service feesYou can order in our online shop or download and complete our support order form and send it to us by fax or post.
We also offer reseller conditions for all IBExpert Remote DBA products, ask info@ibexpert.com for a quote. Download support information (PDF). << telephone hotline | Index | remote support >> |